CASE 1 Bus station - Ticketing Office

Problem

  • A new design had been implemented. Staff reported musculoskeletal pain and discomfort. Two members were found to be stressed, error resulted in a number of ways.
  • The company wished an in-depth ergonomic assessment to be carried out

Ergonomic evaluation

  • We carried out an ergonomic investigation, using ergonomic methodology, some of which were self-reported. This was then checked against the observations collected from the postural analysis tools.
  • The design was evaluated, using anthropometric tables, space analysis, having collected the data we could evaluate the areas where the design failed.
  • A physical and a cognitive tasks analysis was undertaken.
  • All staff were assessed, those suffering specific pain were assessed and their needs met independently, if the changes or urgency were insufficient to the staff’s new needs

Findings and solutions

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Important note

  • If the company used the services of a skilled ergonomist with strong design and usability expertise, the cost would have been 10% of what the retrofit to put right the poor design.
  • Any design should start with a task analysis, and be followed up with a usability trial. This way an interative design occurs compared toImportant note
  • If the company used the services of a skilled ergonomist with strong design and usability expertise, the cost would have been 10% of what the retrofit to put right the poor design.
  • Any design should start with a task analysis, and be followed up with a usability trial. This way an interactive design occurs compared to 

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