Human-Centred Design and its implementation

Human-Centred Organisation

We are a human-centred design company, focusing on creating workspaces that are designed so that worker and tasks can be performed without limitation by the design.

Human workers are the most important resource that companies have. Yet far too many organisations are not human centred they are design and this will often lead to restrictions being placed on the worker when performing the task. Just look at many reception desks who are they designed for? Not the receptionist. Do reception desk designers ever ask what tasks the receptionist will do, and armed with this information will the designer every trial the new design to see if it permits these operations before final build? The answer is clearly no!

An organization must examine its value and beliefs to make it human centred, but first the organisation must understand what human centred means. Changing the décor and buying expensive chairs does not make an organsation human centred. 

There are four steps to becoming a human centred organisation

  • Clearly understand and identify target users
  • Use ergonomic and human factors best practices to create an initial design
  • Test the design with the  target users who will use the design
  • Use feedback from testing to improve the design and repeat the cycle until final design meets requirements

HCD must become embedded into everything you use and everywhere you go.

Our approach is to help you 

  1. Capitalise on individual differences that employees bring rather than see these as a problem
    1. Acknowledge employees differ in abilities/needs – employers can channel information and benefit from it
  2. Make usability and accessibility objective
    1. Make U&A strategic business objectives
    2. Use international standards and best practices
    3. HCD ensures products, services, systems are accessible and usable by employees and customers
  3. Adopt a total systems approach
    1. Organisations must recognise that people are part of a wider system made up of many elements
    2. Follow a socio technical approach to both design and implementation of new systems
  4. Prioritise well being
    1. Proactive – set to ensure S, H, W = business opportunities
    2. Enable organisation to protect individuals H,S, and W
  5. Value employees
    1. Valuing employees – create a meaningful workplace
    2. Have a shared organizational vision
    3. Promote employee recognition
  6. Open and Trustworthy
    1. Encourage open and effective communication including potentially difficult decisions
    2. Ensure timely and sympathetic decisions are shared
  7. Encourage organisations behave ethically
    1. Instill pride and confidence – employees, customers, community – act in responsible way

By following our approach you will be able to meet the objectives of the new standard ISO27500

As Chartered Ergonomist and Human Factor specialists with backgrounds in design and psychology, we have a proved track record of working with a wide variety of organisations and within an organisation on a number of problems with different professionals eg Learning and Development, Human Resouces, Occupational Health, Research and Development, Engineering, Management and Directors.

We are uniquely placed to work with organisations to create human focused environments, based on sound principles of human centred design. Our holistic approach will assist you on your journey to become human centred.

Let's talk - Duncan Abbott - 01747 871868

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