Mobile workers audit

A company that employed a large number of high mileage drivers found that on the annual appraisals many reported to suffering from musculoskeletal pain in particular neck, shoudler, and upper limb.

An ergonomic study was undertaken of the vehicles used, the geographical areas, the timing and arrangement of appointments and what preventative measures the drivers themselves were taking to reduce tiredness and discomfort.

Lack of supervisor contact was found to be a major issue, along with the fact that appointments had been made for the reps, that failed to incorporate rest breaks.

Based on the ergonomic findings, task and rest break schedules were decided upon, home offices were recommended and ergonomic guidance and princples given, and a closer working relationship with line managers and supervisors was recommended.