A company that employed a large number of high mileage drivers found that on the annual appraisals many reported to suffering from musculoskeletal pain in the neck, shoulder, and upper limb.
An ergonomic study was undertaken of the vehicles used, the geographical areas, the timing and arrangement of appointments and what preventative measures the drivers themselves were taking to reduce tiredness and discomfort.
Lack of supervisor contact was found to be a major issue, along with the fact that appointments when been made for the reps failed to incorporate rest breaks. It was assumed that the reps rested when driving between clients.
Based on the ergonomic findings, task and rest break schedules were decided upon, home offices were recommended and ergonomic guidance and principles were given. A closer working relationship with line managers and supervisors was recommended
