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Evaluation of working practices and new software specification

Workplace Solutions
An accounting firm had just received an updated version of their bespoke software. Over the course of the next few weeks, a high incidence of upper limb pain was reported.
 
enricoSmog ergonomic practitioners was asked to evaluate the software and determine the root cause of the problem.
 
The ergonomic findings showed that the software had been updated but not user tested, as a result users expecting to use keyboard shortcuts had to use the mouse. This resulted in over use of the mouse which causes the user to start to experience upper limb pain and musculoskeletal discomfort. It also increased productivity time.
 
The software was recalled and shortcuts reinstalled, a follow up questionnaire found that when the software was reinstalled, pain and discomfort subsided while productivity increased. As a result the employer was able to reduce the expense of temporary staff as these were no longer needed, as absence had decreased and the use of shortcuts made tasks 33% quicker.

Short Case Studies

  • LINKS TO BElOW TEMPORARILY REMOVED
  • Ergonomic assessments for Designers using Tablet Screens
  • Ergonomic assessment - Bus Station Ticket Office
  • Ergonomic investigation - Specialist Call Centre reporting stress and MSDs
  • Audit of staff with musculoskeletal disorders in large county council
  • Development of risk assessments for OH dept of hospital
  • Counter and advisory staff desk set up in bank
  • Workstation analysis of a large financial company
  • Ergonomic audit – IT dept of local authority
  • Ergonomic audit – legal firm
  • Evaluation of working practices and new software specification
  • Mobile workers audit
  • Overhaul of DSE management system
  • Training supervisors how to undertake ergonomic risk assessments
  • Ergonomic assessment of assembly line
  • Improving posture in workers on an inspection task

 

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